This page explains what personal information Jolibet collects from players in the Philippines, how it is used, and the steps we take to keep it safe. Please read this carefully before creating an account.
We only collect what is necessary to operate your account and keep the platform secure for all players in the Philippines.
When you register on Jolibet, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure you meet the minimum age requirement of 21 years under Philippine law. Your account credentials are stored using industry-standard encryption and are never shared with third parties for marketing purposes. We may also ask for a government-issued ID if additional verification is needed to process a withdrawal or confirm your identity.
When you make a deposit or request a withdrawal in Philippine pesos (PHP), we collect the details necessary to process that transaction through your chosen local payment channel. We do not store full card numbers or e-wallet PINs on our servers. Payment data is handled through encrypted connections and is used solely to complete your transaction and maintain an accurate record of your account balance. Any payment reference numbers retained are kept only for dispute resolution and regulatory compliance purposes.
We automatically collect data about how you use the Jolibet platform, including the pages you visit, the games or sports markets you interact with, your device type, browser version, and approximate location based on your IP address. This data helps us improve the platform experience, detect unusual activity that may indicate fraud or unauthorised access, and ensure the platform performs well on mobile devices commonly used in the Philippines. Activity logs are retained for a limited period and are not used to build advertising profiles.
Your personal details are used to create and maintain your Jolibet account, process your deposits and withdrawals in PHP, and send you important account-related notifications such as login alerts or transaction confirmations. We use your contact information to respond to support requests and to communicate any changes to platform policies that affect your account. We do not use your personal data to send unsolicited promotional messages unless you have opted in to receive them.
We use the information we collect to monitor for suspicious activity, prevent fraud, and comply with our obligations under Philippine law governing online gaming and data privacy. This includes verifying that players are of legal age, confirming that accounts are not being used for money laundering or other prohibited activities, and maintaining records as required by our licensing conditions. Where required by law or a competent authority, we may be obliged to disclose certain account information to regulators or law enforcement agencies.
Aggregated and anonymised usage data helps us understand which features are most popular among players in the Philippines, identify technical issues, and prioritise improvements to the mobile experience. This analysis does not involve identifying individual players and is used purely to make the platform faster, more reliable, and easier to navigate on any device. We may also use anonymised data to assess the performance of different sports markets and game categories available on the platform.
We use account activity data to support our responsible gaming commitments, including identifying patterns that may indicate a player is experiencing difficulty managing their gaming activity. If our systems flag a concern, our support team may reach out to offer guidance or information about the tools available on the Responsible Gaming page. This use of data is in the interest of player welfare and is not used for any commercial purpose. Players may also request a review of their own activity data at any time by contacting support.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, players in the Philippines have specific rights regarding their personal data. Jolibet is committed to honouring these rights and making it straightforward for you to exercise them. Below is a summary of the key rights that apply to your account.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. Requests can be submitted by emailing [email protected] from the address registered to your account.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact our support team for assistance with information that cannot be changed through the platform interface.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory obligations to retain certain records. Where deletion is not possible due to compliance requirements, we will restrict the processing of your data to the minimum necessary and inform you of the reason.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account, including any optional communications or analytics. To exercise this right, please contact our support team with a clear description of the processing activity you wish to object to, and we will review your request promptly.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service. This right applies to data that you have provided to us directly and that we process on the basis of your consent or for the performance of your account agreement.
If you believe that your data privacy rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so that we can attempt to resolve your concern directly and promptly before escalation to the regulatory authority becomes necessary.
Jolibet uses technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is protected using TLS encryption. Access to personal data within our organisation is restricted to staff who need it to perform their role, and all personnel handling player data are subject to confidentiality obligations.
We retain your personal data for as long as your account is active and for a period thereafter as required by our regulatory obligations under Philippine law. When data is no longer required, it is securely deleted or anonymised. If you close your account, we will retain only the minimum data necessary to comply with our legal and licensing requirements, and this data will not be used for any other purpose.
We do not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Where we engage third-party service providers to assist with platform operations — such as payment processing or technical infrastructure — those providers are contractually required to handle your data in accordance with applicable data protection law and our own privacy standards.
If you have any questions about how Jolibet handles your personal data, our support team is ready to help. You can also visit the FAQ for quick answers to common account and privacy questions.